Support
We're here to help with the app, an order, a payment or your account.
Contact us
- In the app
- Open the side menu on Home, then Help center. You can chat with support there and follow your request.
- support@tagsbay.com. We aim to answer within two business days.
- Privacy
- privacy@tagsbay.com
- Post
- TAGSBAY.COM LLC, 4888 Creekwood Dr, Fremont, CA 94555, United States
When you email us about an order, include the order number from My orders. Never send your full card number, a password or a sign-in code: we will never ask for them.
Orders, deliveries and returns
Open My orders in the app to track a delivery, cancel an item that hasn't shipped, or start a return or exchange. Each shop's return window shows on the product page and in the order. If a shop doesn't respond, contact us and we'll step in.
Payments and refunds
Payments are handled by our payment provider; Tagsbay never sees your full card number. Refunds go back to the way you paid, or to your Tagsbay balance if you chose that. Boost credits bought through the App Store or Google Play are refunded through Apple or Google under their rules.
Your account
- You sign in with a one-time code sent to your phone or email, or with Apple or Google. Tagsbay has no passwords to forget.
- To download a copy of your data: Settings, then Privacy center, then Download your data.
- To delete your account, see Delete your account.
Safety and reporting
You can report or block any person, post, message, shop or live from its menu in the app. Reports are reviewed by people, and you can follow them in Your reports. If someone is in immediate danger, call your local emergency number first.
Reporting a security problem
If you found a security weakness in Tagsbay, email security@tagsbay.com with the steps to reproduce it. Please give us time to fix it before telling anyone else, and don't access other people's data while testing. We'll reply and keep you updated.